How we collect, use, and protect customer information

Information we collect

• Contact details such as name, email address, phone number, shipping address, and billing information.
• Order details including products purchased, payment status, delivery notes, returns, and support history.
• Account information such as login email, saved preferences, and authentication records.
• Technical data such as device type, browser, pages visited, approximate location, cookies, and analytics events.
• Messages, photos, videos, or documents you send us for support, warranty, return, or exchange requests.

How we use information

• Process orders, payments, delivery, returns, exchanges, and warranty requests.
• Contact customers about verification, shipping updates, support issues, and service notices.
• Improve our website, product selection, fraud prevention, and customer experience.
• Send promotional messages only where allowed, with an option to opt out of marketing communications.
• Meet legal, tax, accounting, security, dispute resolution, and compliance obligations.

When we share information

We share customer information only when needed to operate the business, complete a transaction, protect the store, or comply with law. This may include courier partners, payment processors, hosting providers, analytics providers, warranty partners, professional advisers, or public authorities when legally required.

We do not sell customer personal information. We require service providers to use customer information only for the services they provide to us.

Cookies and analytics

Our website may use cookies and similar technologies to keep sessions active, remember preferences, measure performance, prevent fraud, and understand how customers use the store. Browser settings may allow you to block or delete cookies, but some site features may not work correctly without them.

Data security and retention

We use reasonable administrative, technical, and organizational safeguards to protect customer information. No online system is perfectly secure, so customers should also protect account passwords and contact us quickly if they suspect unauthorized access.

We keep information only as long as needed for orders, support, accounting, legal compliance, fraud prevention, and legitimate business records. When information is no longer needed, we delete it or anonymize it where practical.

Customer choices

• You may request access, correction, or deletion of your personal information by contacting us.
• You may opt out of marketing messages using the unsubscribe option or by contacting support.
• We may need to keep certain records where required for completed transactions, legal compliance, security, or dispute handling.
• Our store is not directed to children under 13, and we do not knowingly collect information from children.

Contact

For privacy questions or requests, contact info@technyworld.pk or WhatsApp +92 315 011 2424. We may ask for information to verify your identity before processing a data request.